🌟 How to Connect IrisCX to Slack with an Incoming Webhook

Learn how to connect IrisCX to Slack using incoming webhooks so your team gets real-time updates in the right channel.

Want to get instant notifications from IrisCX right inside your Slack workspace? 🎉 With Slack incoming webhooks, you can make IrisCX updates show up in your chosen channel—so your team never misses a beat! 🚀

🔑 Step 1: Create a Slack App

1. Head over to the Slack API apps page.

2. Click Create New App ➕.

3. Select From Scratch and give your app a name like IrisCX Alerts 🤖.

4. Pick the Slack workspace where you’d like notifications to appear.

⚙️ Step 2: Enable Incoming Webhooks

1. In your new app’s settings, select Incoming Webhooks from the left menu.

2. Toggle the switch to On ✅.

3. Click Add New Webhook to Workspace.

4. Choose the channel where you want IrisCX notifications delivered 📢.

5. Hit Allow.

📋 Step 3: Copy Your Webhook URL

• Slack will generate a Webhook URL that looks like this:

   

  https://hooks.slack.com/services/T00000000/B00000000/XXXXXXXXXXXXXXXXXXXXXXXX


• Copy this URL—you’ll need it for IrisCX 🔗.

⚠️ Keep it safe: Anyone with this link can send messages to your channel.

🛠️ Step 4: Send the Webhook URL to Your Customer Success Manager

Instead of pasting the URL directly into IrisCX yourself, simply share it with your IrisCX Customer Success Manager 👩‍💼👨‍💼.

• They’ll enable the integration inside your IrisCX workspace.

• Once enabled, they’ll send a test message to your Slack channel to confirm that everything is working as it should ✅.

🎉 You’re All Set!

Now your Slack workspace is fully synced with IrisCX 🚀. Every time something important happens in IrisCX, your team will know right away—no extra clicks required.

🧭 Step-by-Step: Creating a Second Slack Webhook

1. Go to your Slack app settings

   • Visit: https://api.slack.com/apps

   • Select your app (e.g. Your Company_Webhook).

2. Enable (or open) Incoming Webhooks

   • In the left sidebar, click “Incoming Webhooks” under Features.

   • Make sure the toggle at the top is turned ON.

3. Add a new Webhook

   • Scroll to the “Webhook URLs for Your Workspace” section (like in your screenshot).

   • Click “Add New Webhook to Workspace”.

   • Choose the Slack channel you want the webhook to post to (it can be a different one than before, e.g., #alerts, #support, or #test2).

   • Click “Allow”.

4. Copy the new Webhook URL

   • After authorizing, you’ll be redirected back to your app’s settings page.

   • You’ll now see an additional Webhook URL listed under “Webhook URLs for Your Workspace.”

   • Copy that new URL — this is your second webhook.