Learn how to connect IrisCX to Slack using incoming webhooks so your team gets real-time updates in the right channel.
Want to get instant notifications from IrisCX right inside your Slack workspace? 🎉 With Slack incoming webhooks, you can make IrisCX updates show up in your chosen channel—so your team never misses a beat! 🚀
🔑 Step 1: Create a Slack App
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Head over to the Slack API apps page.
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Click Create New App ➕.
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Select From Scratch and give your app a name like IrisCX Alerts 🤖.
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Pick the Slack workspace where you’d like notifications to appear.
⚙️ Step 2: Enable Incoming Webhooks
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In your new app’s settings, select Incoming Webhooks from the left menu.
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Toggle the switch to On ✅.
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Click Add New Webhook to Workspace.
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Choose the channel where you want IrisCX notifications delivered 📢.
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Hit Allow.
📋 Step 3: Copy Your Webhook URL
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Slack will generate a Webhook URL that looks like this:
https://hooks.slack.com/services/T00000000/B00000000/XXXXXXXXXXXXXXXXXXXXXXXX -
Copy this URL—you’ll need it for IrisCX 🔗.
⚠️ Keep it safe: Anyone with this link can send messages to your channel.
🛠️ Step 4: Send the Webhook URL to Your Customer Success Manager
Instead of pasting the URL directly into IrisCX yourself, simply share it with your IrisCX Customer Success Manager 👩💼👨💼.
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They’ll enable the integration inside your IrisCX workspace.
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Once enabled, they’ll send a test message to your Slack channel to confirm that everything is working as it should ✅.
🎉 You’re All Set!
Now your Slack workspace is fully synced with IrisCX 🚀. Every time something important happens in IrisCX, your team will know right away—no extra clicks required.