Training Videos

Video tutorials to help you with IrisCX.

• 1. Welcome to IrisCX!
• 2. How to Access and Login to your IrisCX Workspace
• 3. How to Navigate the Workspace
• 4. How to Start a New Session
• 5. Joining a Session: The Customer's Experience
• 8. In-app Toolkit for the Expert
• 7. Customer Status Indicator & Chat
• 9. In-app Guides
• 10. Events Timeline
• 11. Notes
• 12. Post Session Survey & Call Outcomes
• 14. Reviewing Sessions
• 13. Session Summary Tab
• 15. Session Details Tab
• 16. Sharing Sessions
• 6. Joining Scheduled Sessions (Coming Soon)