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Connection Issues
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Help Center
Connection Issues
Accessing IrisCX
Customer Intake
Self Guided Video Intake
Connection Issues
Additional Functionality
Training Videos
Admin & Configuration
Release Notes
FAQ
Automation
Integrations
SendGrid
Customer Experience
AI Features
Expert Experience
Connection Issues
Sessions that won't connect, audio issues, barriers to joining a session.
How to improve video quality during a call.
Why is my video not visible? And what's that echo?
Why are customers unable to connect?
Why won't my calls connect?
What does Client & Connection information mean?
My customer is having trouble hearing me. What's going on?
📱 Enabling Camera & Microphone Permissions from Device Settings