If your customer’s video is blurry or choppy, we recommend connecting with your customer without video. This will help reduce the bandwidth needed during the session and may help with the quality of the video. If you originally joined the session with video, simply click on the "restart call" button to go back to the video preview screen and join without your video.
If you notice that your customer’s video is still lagging or blurry, it may be due to low cellular or wifi coverage on their end. Please advise them to get to an area with better coverage.
Also, keep in mind that if they are on the move or not holding their phone still, that will affect your viewing experience as well.