Additional Functionality

Tips and tricks to get the most value out of using IrisCX.

• What is an IrisCX session status, and how do I update it?
• Session Customer Status Indicator and In-Session Chat
• Can I self-record an IrisCX video?
• How to download the transcription of an IrisCX session
• How to give permission to record your screen on MacOS
• How does a service expert switch their camera mid-session from their phone?
• How do I turn on Custom Session Fields in my workspace?
• What to do if my Video Playback is not available?
• How do I save IrisCX videos?