What is AskIris? How does it work? We'll cover all of your questions in this article!
Overview
AskIris is an advanced AI chatbot designed to meet the demands of real-time problem-solving and information retrieval. This versatile tool can be embedded on your customer-facing website to provide 24/7 support, while educating and deflecting inquiries efficiently. Additionally, it serves as an internal resource within your IrisCX workspace, aiding in team support and training. AskIris stands out by exclusively utilizing data from a resource hub of documents and policies curated by your company, ensuring consistent and accurate responses. With the capability to respond in 160 languages, AskIris is an ideal solution for your diverse customer base.
How to access AskIris
Embed on Your Website
To make AskIris available to your customers, you can easily embed it on your website. This allows visitors to interact with the chatbot directly from your site, providing instant answers and support around the clock.
How It Works
1. Customer Interaction: Customers interact with AskIris by asking a wide range of questions (in any language!)
2. Curated Responses: AskIris generates responses based solely on a library (Document Hub) of information curated by your team, ensuring accuracy and relevance in each response. Upload any PDF document. The AI model will learn all of the information in 10-20 seconds. Toggle ON/OFF material that you would like to have referenced.
3. Video Guided Service Request: For more detailed assistance, customers can request and initiate a video guided service request via the chatbot.
Customer-Facing Benefits
1. Deflect and educate, 24/7: AskIris provides your customers with 24/7 service, deflecting easy questions and educating them at any time.
2. Self-initiate a video service request: The chatbot allows for a seamless transition to initiate self-guided sessions. This enables asynchronous intake, making it convenient for customers to submit on their own time, and eliminates coordination time of face-to-face meetings or email/phone exchanges.
3. Multi-language support: AskChat can interact in 160 languages, supporting your diverse customer base and ensuring inclusivity.
Internal Resource in IrisCX Workspace
AskIris is also available as an internal resource for your team within the IrisCX workspace. This makes it easy for your team (especially new hires) to lookup key information and respond to customers consistently.
How It Works
1. Access: The AskIris button is available from the Session View modal window > Tasks
2. Ask Questions: From the AskIris modal window, enter your questions in the chat box. Responses will come up, along with references to supporting material from the Document Hub
3. Hyperlink Reference: Click on hyperlinks to reference the original source document for the generated responses, ensuring accuracy and quick access to information.
Internal Resource Benefits
1. Train your team: AskIris helps in training your team by providing accurate and reliable information within clicks.
2. Provide Consistent Customer Service: Ensures a consistent way of addressing customer questions.
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Have questions? Reach out to us at support@iriscx.com.
Thanks!
IrisCX Support Team
