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What is Multi-Factor Authentication (MFA), and how is it configured in IrisCX?

What is Multi-Factor Authentication (MFA)?

Multi-Factor Authentication (MFA) is an essential security measure that requires users to verify their identity using two or more different types of identification methods, also known as 'factors,' before granting access to an account or system. These factors typically fall into three categories:

  1. Something you know: This could be a password, PIN, or a security question.
  2. Something you have: This could be a physical object such as a security token, a smartphone app, or a smart card.
  3. Something you are: This involves biometrics, such as fingerprints, facial recognition, or retina scans.

Why is MFA Important?

The implementation of MFA is crucial for several reasons:

  1. Enhanced Security: By requiring users to provide multiple forms of authentication, MFA makes it much more difficult for unauthorized users to access a system or an account. Even if a password is compromised, the attacker still needs the second factor to gain access.
  2. Protection Against Phishing and Other Attacks: MFA can protect users from cyber threats, such as phishing, credential stuffing, and brute force attacks. The second factor should prevent unauthorized access even if a user accidentally reveals their password to a malicious party.
  3. Regulatory Compliance: In many industries, particularly those dealing with sensitive information like healthcare or finance, regulations require using MFA to protect user data.
  4. User Confidence: By using MFA, businesses show that they prioritize security, which can help to build user trust and confidence.

How MFA is Configured in IrisCX

1. Require MFA for Experts Logging into the IrisCX Workspace

When MFA is enabled on IrisCX, you must provide an additional authentication factor along with your username and password each time you log in to your team's dedicated workspace. Upon entering your login credentials, we send you a unique code to your smartphone or email notification that you will use for MFA purposes.

Admins can enable login MFA from the workspace by navigating to Settings > General > Authentication > Check off 2FA Code Required.


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2. Require MFA to view shared videos

When MFA is enabled on IrisCX for shared videos, the recipient of the video  must provide an additional authentication factor (a unique code to your smartphone) to watch the video. Note: this applies for any videos shared directly from the workspace, by clicking the share icon and filling in the recipients mobile phone number or email address as seen below.


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Admins can enable MFA when sharing sessions from the workspace by navigating to Settings > General > Session Sharing Control> Select Require Authentication.

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3. Secure sharing links with MFA 

In addition to sharing directly from the workspace (as seen in the previous step), you can also share videos via secure sharing links. At the bottom of the share modal window, there are three type of share links to choose from, each providing different layers of security. To share a video link with MFA enabled, choose the option called Public Secured by two-factor auth. Choosing this will require the recipient to enter a code before viewing the video.


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Implementing MFA is a significant step toward making our platform more secure. Remember, in a world where cyber threats are ever-evolving, MFA provides a crucial layer of security that can help protect your data and maintain the integrity of our platform. Your safety is our priority.