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Adding New Users

Help adding new users to your ICwhatUC Workspace

Below are the steps to add a new user to the ICwhatUC Workspace that you are the administrator of.

  1. Log into your ICwhatUC Workspace
  2. Go to the Team Members tab.
  3. Click on “Create New”.
  4. Enter the technician information, and select their role
    1. Organization Admin - can add users, edit and configure settings, and see all sessions. 
    2. Technician - kick-off calls and review calls.
    3. Supervisor - can make calls as well as see all calls made in a workspace.
  5. Optional: A new field has been added in your user profile to add a display name that will be visible to your customers or your team.
  6. Hit save.

After hitting save, an email will go to the user with a link to activate their account and set up their password. 


Note: If you have 2FA turned on in your workspace you may want to add a phone number so there are multiple ways for the user to receive their login code.

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If you have any issues please reach out to us at support@icwhatuc.com.